You are not required to create an account. You can check out as a guest, but creating an account with Quana Petali Di Rose is quick and easy. It’ll allow you to move through our checkout quicker for your future orders. You can also gain access to your order history, store multiple shipping addresses, and much more.

You can click on the Forgot Password link and enter your username or email address. We will then email it to you right away!  Please check your spam/junk folder if you don't see it within a few minutes.

We accept all major credit cards such as Visa, Master Card, American Express, & Discover. All payments are processed securely through PayPal's encrypted payment page. You can also pay with your PayPal balance and even use their 6 months financing if you qualify through their financing program.

Currently, we only ship to the USA. Please check back in the future for any updates about shipping.

All orders are shipped within 5-8 business days after processing. (Excluding weekends and holidays)

When your order has shipped, you will receive an email with tracking information.

We do not accept cancellations.

We do not accept returns. ALL SALES ARE FINAL. Please ensure that you’ve selected the correct color and sizes of your items before finalizing your purchase.

Please do not ship your items to our location with the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstances unless paid for by the sender.

We will only consider exchanges for size, damages, or defects upon approval. The request must be made within 5 days of delivery.

Exchange for a different size: All items must be in new condition. This means that the items cannot be worn or washed. Items must be smoke free and no stains. ALL TAGS AND LABELS MUST BE ATTACHED, no exceptions.

If you would like to request an exchange for the reasons listed above, please contact customer service at customerservice@quanapetali.com for approval.